Account Manager Team Lead

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste.

Why do we need to do that? Because more than 1/3 of the food produced in the world is wasted. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions come from food waste!

As the world’s largest food waste-fighting app, we connect stores that have unsold, surplus food with consumers who buy and enjoy it. But we’re more than an app: we are a certified B Corporation and our mission is to inspire and empower everyone to take action against food waste, so we’re doing all we can to create educational tools, make our knowledge as accessible as possible, find new business solutions and even change legislation to reduce food waste.

We’re growing fast, with our community of 69.3 million users in 17 countries saving more than 199 million meals from going to waste! But there’s still a lot more we want to achieve.

We’re looking for talented people with diverse skills and backgrounds to join us in the fight against food waste. That is where you come in: we’re looking for an exceptional Account Manager Team Lead to join us in our Paris office 🚀

Your mission  

You will coach and inspire a team of 7 Account Managers and report to the Head of Independent Partners Business Unit in France. Your task is to nurture an environment where your team members can take responsibility for their performance and personal development. The team is focused on retention, supply optimization, upselling and communication with our independent partners. You will also ensure that best practices are shared between members of your team and to the wider global business, and you’ll collaborate closely with the Acquisition, Marketing and the Key Account Management team, both locally and globally.

Your role

• You coach and lead a large team of Account Managers and nurture an environment where they can take responsibility for their performance, objectives and personal development.

• You drive the results of your team, in which each Account Manager focuses on improving retention and supply levels with partners that are on our platform. 

• You inspire your team to maintain the excellent quality of the independent partners.

• You work with the Head of Independent partners and the Independent sales team leads to deliver a team strategy which focuses on long term collaborations with the right Independent Partners to drive a healthy marketplace.

• You ensure knowledge and best practices sharing between the Account Managers, Acquisition, Marketing and the Key Account Management teams, locally and globally.

Requirements

• You have experience in building and leading a team in a commercial growth role such as Account Management.
• You think analytically and are solution-oriented, with strong project management skills.
• Full professional proficiency in English and French
• You are experienced in using Salesforce and Google Sheets.
• You are process-focused, continuously documenting and improving processes, sharing learnings with the global team.
• You are a first-class communicator and are able to draw on those skills to set the bar high and get team members to perform at their absolute best, be commercially driven.
• You are a make-it-happen person who is excited to roll up your sleeves – but you also think about the longer-term business implications and requirements.
• You are highly organized and can build structures and processes that meet business needs.
• Working in a commercial function in a business that has significant social and environmental impact as it scales is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences.
• You are willing and able to undertake hands-on account management of your own portfolio of stores if required.

Key Competencies:

• Commercial acumen
• Data analysis 
• Team management
• Short, mid and long term strategic planning 

Our Values:

We fight together: food waste is a big beast to fight. We can do it if we fight together as Waste Warriors with no ego. We believe in a #oneteam.

We raise the bar: we always push for more. We work smart, smash barriers and elevate one another.

We keep it simple: our ambitions are bold but our solutions are simple.

We build a legacy: we’re proud of the change we’re driving. 

We care: we always look out for each other. Caring is also about the way we do business.  We do the right thing. 

What we offer: 

• A rare opportunity to work in a B.corp certified social impact company where you get to wake up every day knowing you’re achieving positive change

• The experience of being part of an international company with 1300+ enthusiastic and highly talented team across 17 countries – always ready to share knowledge and support

• Strong personal and professional development in an intense and high-growth scale-up environment
• An open company culture where you have the independence and room to unleash your creativity

• A strong team culture where successes are celebrated together

How to apply

• We take recruitment very seriously, so please carefully read everything we have written above
• Submit your CV and Cover letter in English
• Please also check our website and international media in order to get a good overview of Too Good To Go.